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Call: 020 8941 1413

Terms & Conditions of Course Booking

  • A £100.00 non-refundable deposit must be paid for each course being booked.

  • Course dates cannot be confirmed until a deposit payment has been received and processed.

  • If you wish to cancel your course after making full payment, you must do so in writing 14 days before your course start date. We reserve the right to charge an administration fee for courses booked and paid for in full.

  • Courses not cancelled with 14 days of the course start date will be charged at 50% of the course balance cost, exluding any course deposit made which is non-refundable in all cases.

  • Applications must be sent by post or using the online application/booking form.

  • All remaining balances must be received by the balance due date. This date will be stated on the invoice you receive.

  • We reserve the right to refuse any application and to vary course arrangements, dates, and content where necessary.

  • We reserve the right to check the validity of all applications and to carry out a PNC (Police National Computer) check.

  • Applicants submitting applications on-line will be required to complete a 'Declaration Form' - This will be sent upon receipt of application.

  • Where accommodation has been booked and paid for on your behalf the cost for this will be shown on your invoice and will become part of the total balance due. Cancellations on the part of the applicant after accommodation has been booked will still be liable for full payment, or part payment where only a deposit has been paid.

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Privacy Policy

The policy: This privacy policy notice is for this website; and served by Island Locks Ltd - 38 Hatherop Road, Hampton, Middlesex, TW12 2RH and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Island Locks Ltd.

  • "you", "the user" refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a users computer or device.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows.

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

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